Privacy Policy

Last Updated: 4/11/2026

Please read this Privacy Policy carefully before using our services or website.

Important Note: Medintra’s Notice of Privacy Practices is a separate document that governs how protected health information (“PHI”) may be used and disclosed in connection with healthcare services, where applicable.

1. Introduction

This Privacy Policy describes how Medintra collects, uses, maintains, protects, and discloses personal information through our website, platform, and related communications, including email, text, and other electronic communications.

In this Privacy Policy, “Medintra,” “we,” “us,” and “our” refer to Medintra and, where applicable, affiliated entities involved in supporting the Platform. “You” and “your” refer to any user of the Platform.

This Privacy Policy applies to information we collect:

on our website and platform,

in email, text, chat, and other communications between you and Medintra,

through forms, questionnaires, intake flows, or account registration,

and from certain third parties who help us provide services.

This Privacy Policy does not apply to information collected by third-party websites, apps, or services that may link to, be embedded in, or otherwise be accessible from the Platform. Those third parties may have their own privacy policies and terms.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. What Medintra Is

Medintra is a platform and administrative support business. Medintra is designed to support an online patient journey, including intake, communications, account administration, payment support, workflow coordination, and related services.

Medintra does not itself practice medicine or pharmacy. Medical services, clinical review, prescribing decisions, and medication fulfillment may be provided by independent licensed medical providers, affiliated professional entities, pharmacies, laboratories, or other vendors, where applicable.

3. Information We Collect

We may collect several categories of information from and about users of the Platform.

A. Information You Provide Directly

You may provide us with information when you:

browse the Platform,

create an account,

complete forms or questionnaires,

request treatment-related services,

submit payment information,

contact support,

upload documents, images, or other records,

communicate with us by email, text, chat, or phone.

This information may include:

full name

email address

mailing address

phone number

date of birth

state of residence

account information

billing and payment-related information

demographic information

occupation or employment-related information

health-related information you choose to provide

clinical history and condition information

information related to eligibility or treatment requests

search queries on the Platform

records of your communications with us

testimonials or other information you choose to post publicly

This structure follows the reference policy’s approach of separating personal information, health-related information, and communication-submitted information.

B. Information Collected Automatically

As you navigate and interact with the Platform, we may automatically collect certain information about:

your device,

your browser,

your internet connection,

your IP address,

your operating system,

your browser type,

your referring URLs,

your activity on the Platform,

the pages and resources you access,

date and time of access,

frequency of use,

and other technical usage details.

We may collect this information through:

cookies,

web beacons,

pixel tags,

clear GIFs,

session cookies,

analytics tools,

and similar tracking technologies.

C. Information From Third Parties

We may receive information from:

independent physicians or medical professionals,

affiliated professional entities,

pharmacies,

laboratories,

payment processors,

advertising partners,

analytics providers,

customer support vendors,

search providers,

and other third parties that help us operate the Platform or support requested services.

We may combine information from third parties with information you provide directly or that we collect automatically.

4. How We Use Your Information

We may use information we collect for the following purposes:

to operate, maintain, and improve the Platform

to process registrations, service requests, and transactions

to support intake, scheduling, workflow routing, and account administration

to communicate with you about services, requests, updates, and support matters

to process or support payments

to coordinate administrative steps connected to independent healthcare services

to provide technical support

to respond to inquiries and requests

to detect, investigate, and prevent fraud, abuse, misuse, and unauthorized activity

to improve Platform performance, functionality, and user experience

to create de-identified or aggregated information

to measure the performance of communications, content, and marketing

to better understand our users and audience

to develop and improve products, features, and services

to enforce our Privacy Policy, Terms, and other agreements

to comply with applicable laws, regulations, legal obligations, and recordkeeping requirements

for any other purpose disclosed at the time of collection or with your consent

The uploaded policy also explicitly uses information for treatment, payment, and healthcare operations, as well as security, analytics, and product development, so this version mirrors that functional approach for Medintra.

5. How We Disclose Information

We may disclose your information in the following ways.

A. To Independent Medical Providers and Affiliated Professional Entities

We may share your information with independent medical providers and affiliated professional entities so they can review your information, communicate with you, determine whether services are appropriate, and provide healthcare services where applicable. The reference policy explicitly contemplates sharing with physicians, medical professionals, pharmacies, and affiliated professional entities in support of services.

B. To Pharmacies, Laboratories, and Related Vendors

We may share your information with pharmacies, laboratories, and other related vendors to support fulfillment, testing, diagnostics, coordination, and related administrative processes.

C. To Service Providers

We may share information with third-party service providers that support:

hosting and cloud infrastructure,

analytics,

messaging and communications,

payment processing,

customer service,

identity verification,

fraud prevention,

technical support,

advertising and marketing support,

auditing,

and business operations.

D. To Payment Processors

If you submit payment information, payment details may be transmitted through encrypted connections to third-party processors. Medintra may not store full credit card details directly, depending on the final payment architecture. The uploaded policy specifically notes that payment information is transmitted to third-party payment processors and that full card details are not stored directly by the platform.

E. For Legal, Compliance, and Safety Reasons

We may disclose information where reasonably necessary to:

comply with legal obligations,

respond to lawful requests,

enforce agreements and policies,

investigate fraud or security incidents,

protect the rights, property, safety, or security of Medintra, users, partners, or others.

F. In Business Transfers

We may transfer or disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

G. With Your Consent or Direction

We may disclose information when you direct us to do so or otherwise consent.

6. Cookies, Pixels, and Similar Technologies

We may use cookies and similar tracking technologies to:

improve Platform functionality,

remember your preferences,

recognize you when you return,

understand traffic and usage patterns,

improve search and navigation,

support analytics and performance measurement,

prevent fraud and abuse.

We may also use pixel tags, web beacons, and similar tools to understand traffic patterns and user engagement. The uploaded policy also references the use of cookies, pixel tags, and similar tools, including analytics and performance-related third-party tools.

You may be able to control cookies through your browser settings. If you disable cookies, some parts of the Platform may not function properly.

Global Privacy Control

Where technically supported, our website may respond to browser-based Global Privacy Control (GPC) signals. The uploaded policy specifically states that the reference site is designed to respond to GPC signals.

Do Not Track

At this time, Medintra may not respond to “Do Not Track” browser signals unless otherwise stated on the Platform. The uploaded policy specifically says it does not currently respond to “do not track” signals.

7. Third-Party Tools

We may use third-party tools and vendors for:

payment processing,

error tracking,

site-performance monitoring,

analytics,

communications,

customer support,

and operations.

For example, payment processors may use session cookies or similar mechanisms to detect and prevent fraud. The uploaded policy specifically references payment processors like QuickBooks and Stripe, along with site-performance tools and session cookies.

8. Data Security

We use administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

However:

no transmission over the internet is completely secure,

no storage system is guaranteed to be fully secure,

and any transmission of information to us is at your own risk.

You are responsible for maintaining the confidentiality of your passwords and account credentials.

The uploaded policy also includes a specific caution that information transmitted over the internet cannot be guaranteed secure and that there is some risk associated with use on mobile devices.

9. Third-Party Websites and Platforms

The Platform may link to or reference third-party websites or services. We do not control those third parties and are not responsible for their privacy or data-handling practices. We encourage you to review the privacy policies and terms of any third-party sites or services you use.

10. Children

Medintra does not knowingly provide services directly to individuals under 18 years of age. The uploaded policy includes a similar no-services-to-persons-under-18 provision.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”) or other California privacy laws, subject to applicable exemptions.

These rights may include:

the right to know certain categories and pieces of personal information collected about you,

the right to request deletion of certain personal information,

the right to opt out of certain data “sales” or sharing as defined under California law,

and the right not to be discriminated against for exercising privacy rights.

As the uploaded policy notes, some information may fall outside CCPA because of HIPAA, CMIA, or other healthcare-related exemptions.

If Medintra later uses cookies or advertising tools in a way that triggers California opt-out obligations, the site footer and cookie settings should be configured accordingly.

12. How to Exercise Privacy Rights

If you would like to submit a privacy request, please contact us using the contact information below. We may need to verify your identity before responding, including by requesting identifying details or follow-up information.

If you use an authorized agent to make a request on your behalf, we may require documentation showing that the agent is authorized to act for you.

The reference policy also includes identity-verification and authorized-agent procedures for California requests, so this section should stay in Medintra’s final version if you plan to serve California users.

13. HIPAA and Notice of Privacy Practices

Some information handled through the Platform may be subject to HIPAA or similar healthcare privacy laws, depending on the role of the parties involved.

Where required, independent medical providers or affiliated professional entities may provide a separate Notice of Privacy Practices describing how protected health information may be used and disclosed in connection with healthcare services.

This distinction is one of the first things the uploaded privacy policy highlights, and it is an important one for Medintra’s structure.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. If we do, we will update the “Last Updated” date at the top of this page. Your continued use of the Platform after changes are posted means you acknowledge the updated Privacy Policy.

15. Contact Information

If you have questions or comments about this Privacy Policy or Medintra’s privacy practices, please contact us at:

Medintra

Medintra Inc

1529 6th st s Fargo ND 58103

pat@medintra.org