Privacy Policy

Last Updated: 4/11/2026

Medintra (“Medintra,” “we,” “us,” or “our”) respects your privacy and is committed to handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, complete intake forms, communicate with us, or otherwise use our platform and related services (collectively, the “Platform”).

Please read this Privacy Policy carefully. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. What Medintra Is

Medintra is a patient management and technology platform. Medintra is designed to help users begin an online care process, submit information, communicate with support, and access administrative and technology services connected to healthcare services that may be provided by independent licensed medical providers and related fulfillment partners.

Medintra does not itself practice medicine or pharmacy. Medical evaluation, diagnosis, treatment, prescribing, and dispensing are provided by independent licensed healthcare professionals, affiliated professional entities, pharmacies, laboratories, and other third parties, where applicable.

2. Information We Collect

We may collect the following categories of information.

A. Information You Provide Directly

You may provide information directly to us when you:

• visit or use the Platform

• create an account

• complete intake forms

• request services

• communicate with support

• upload documents or images

• sign consents or disclosures

• make payments

This information may include:

• name

• date of birth

• email address

• phone number

• mailing or billing address

• state of residence

• demographic information

• account credentials

• government-issued identification information, if required

• health-related information you choose to provide

• medical history and medication information

• diagnostic or testing information

• messages you send to us

• attachments, forms, questionnaires, or other records you submit

B. Payment Information

If you make a payment through the Platform, payment details may be collected and processed by us and/or our third-party payment processors. This may include:

• cardholder name

• billing address

• payment method details

• transaction amount

• payment status

• related billing records

We may retain limited payment-related information for recordkeeping, customer service, fraud prevention, and reconciliation purposes. Sensitive payment card data may be processed and stored by our payment processor rather than by Medintra directly.

C. Information Collected Automatically

When you use the Platform, we may automatically collect certain technical and usage information, including:

• IP address

• browser type

• device type

• operating system

• referring URLs

• pages viewed

• session activity

• approximate geolocation derived from IP address

• timestamps and usage patterns

• cookies and similar tracking technologies

D. Information From Third Parties

We may receive information about you from:

• affiliated professional entities and medical providers

• pharmacies

• laboratories and diagnostic vendors

• payment processors

• identity verification providers

• analytics providers

• marketing and advertising vendors

• customer support platforms

• other third parties you authorize to share information with us

3. How We Use Information

We may use information we collect for the following purposes:

• to operate, maintain, and improve the Platform

• to create and manage user accounts

• to process intake and service requests

• to communicate with you

• to provide customer support

• to facilitate scheduling, eligibility review, administrative processing, and payment

• to route your information to independent medical providers, affiliated professional entities, pharmacies, laboratories, or other vendors as needed to support requested services

• to verify identity and protect against fraud, abuse, misuse, and unauthorized access

• to maintain records and audit trails

• to analyze usage, trends, and performance

• to improve workflow design, safety, operations, and user experience

• to send transactional, operational, or service-related notices

• to comply with legal, regulatory, contractual, and risk-management obligations

• to enforce our Terms, policies, and agreements

We may also use information to develop, improve, and evaluate new features, services, or products, provided we do so in compliance with applicable law and our contractual obligations.

4. How We Share Information

We may disclose information to the following categories of recipients:

A. Independent Medical Providers and Affiliated Professional Entities

We may share your information with independent licensed medical providers and affiliated professional entities so they can review your information, communicate with you, determine whether healthcare services are appropriate, and provide those services where applicable.

B. Pharmacies, Laboratories, and Diagnostic Vendors

We may share information with pharmacies, pharmacists, laboratories, diagnostic testing companies, and similar vendors to support prescription fulfillment, testing, administrative coordination, and related services.

C. Service Providers and Vendors

We may share information with service providers that help us operate the Platform and business, such as providers of:

• hosting and cloud infrastructure

• analytics

• customer support

• communications and messaging

• payment processing

• identity verification

• workflow automation

• security and fraud prevention

• record management

D. Business Transfers

We may disclose information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction.

E. Legal and Safety Disclosures

We may disclose information where we believe it is reasonably necessary to:

• comply with applicable law, regulation, subpoena, court order, or legal process

• respond to lawful requests from public authorities

• protect the rights, property, safety, or security of Medintra, our users, or others

• investigate fraud, misuse, abuse, or security incidents

• enforce our agreements and policies

F. With Your Direction or Consent

We may share information with other parties when you direct us to do so or when you otherwise consent.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, SDKs, and similar technologies to:

• operate the Platform

• remember preferences

• understand site traffic and usage

• measure marketing performance

• improve user experience

• support security and fraud prevention

Depending on how the Platform is configured, some tracking technologies may be limited or disabled in certain healthcare-sensitive areas.

You may be able to manage cookies through your browser settings, but disabling certain technologies may affect Platform functionality.

6. Communications

We may send you transactional, operational, and service-related communications, including:

• account confirmations

• security notices

• intake reminders

• scheduling messages

• support responses

• billing notices

• service updates

Where permitted by law, we may also send marketing communications. You may opt out of marketing emails by using the unsubscribe link or contacting us. Even if you opt out of marketing communications, we may still send you transactional or operational messages.

7. Data Retention

We retain information for as long as reasonably necessary to:

• provide and support the Platform

• fulfill the purposes described in this Privacy Policy

• comply with legal, contractual, tax, accounting, and regulatory obligations

• resolve disputes

• enforce agreements

• maintain appropriate business and security records

Retention periods may vary depending on the type of information and the nature of the applicable services.

8. Data Security

We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic storage, transmission, or security control is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access to your account.

9. Children’s Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information directly from children under 18 through the Platform. If we learn that we have collected personal information from a child under 18 without appropriate authorization, we will take reasonable steps to delete that information.

10. Third-Party Sites and Services

The Platform may contain links to third-party websites, services, or tools. This Privacy Policy does not apply to the privacy practices of third parties, and we are not responsible for their content, security, or data practices. We encourage you to review the privacy policies of any third-party sites or services you use.

11. Your Choices and Rights

Depending on your location and the nature of your relationship with Medintra and our partners, you may have rights under applicable law regarding your personal information. These may include rights to request access, correction, deletion, or other actions relating to your information.

To make a privacy request, please contact us using the information below. We may need to verify your identity before responding to your request.

Please note that some information may also be maintained by independent medical providers, affiliated professional entities, pharmacies, or laboratories, and requests relating to records maintained by those entities may need to be directed to them.

12. HIPAA and Health Information

Some information handled through the Platform may be subject to HIPAA or similar healthcare privacy rules, depending on the role of the parties involved and the specific data flow. In some cases, independent medical providers or affiliated professional entities may provide separate notices describing their own privacy practices and your rights regarding protected health information.

If Medintra is acting on behalf of a covered healthcare entity or other regulated partner, Medintra may handle information in accordance with applicable legal and contractual obligations governing that relationship.

13. State-Specific Rights

Certain states may provide additional privacy rights or require additional disclosures. If applicable law requires additional notices, rights, or disclosure practices, Medintra may provide those additional disclosures separately or update this Privacy Policy accordingly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above. If we make material changes, we may provide additional notice where appropriate.

Your continued use of the Platform after any update becomes effective means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or privacy-related requests, you may contact us at:

Medintra
Medintra Inc
1529 6th st s Fargo ND 58103
pat@medintra.org